Understand the Rock Experience
Here at Hard Rock Hotel & Casino Biloxi, we have so many options, programs, services, and specialty offers available, guests are sure to have a few questions. Check through our Frequently Asked Questions below to find answers to some of our most common inquiries. If you can’t find the answer to your question, do be sure to contact us directly for any additional information. At Hard Rock, you’re the star, and we are here to help in any way we can.
Check in begins at 4pm. Checkout is at 12pm. Express checkout is available through your television or by completing an Express Checkout card and leaving it with one of our Front Desk representatives.
All reservations are subject to a 24 hour cancellation policy unless otherwise noted. Unclaimed coupon reservations will be cancelled by 8pm on day of check in and are subject to a $50 "no-show" fee or 100% "no show" for discounted room rates if not cancelled within 24 hours prior to arrival date. All other reservations will result in 1st night's room and tax penalty charged to credit card on the reservation. *All package reservations must be cancelled 72 hours prior to arrival date.
All rates are based on single or double occupancy. Each additional guest is $15.00 per person, per night. Maximum occupancy is 4 adults or 2 adults and 3 children per guest room.
Hard Rock Hotel & Casino Biloxi is a pet friendly hotel that understands pets are an extension of your family.
The following represents our pet friendly hotel policy for dogs, cats, and caged birds:
- There is a non-refundable fee of $75 for a pet less than 25 lbs and a $150 fee for a pet greater
- An additional fee of $25 will be added for a second pet. A maximum of 2 pets per guest room.
- Pets must not be left unattended in the hotel room or suite.
LOVE ALL, SERVE ALL but Honesty is the best policy, failing to announce your pet at check in will result in a $100 deep cleaning penalty fee.
Same day service available 7 days a week, excluding holidays. Drop-off deadline is 9am. Contact the Bell Desk at extension 7423 to arrange a pick up. Items will be delivered to the guest's room after 7pm. List of laundry services and prices are available in each guest room.
Smoking is permitted in designated hotel rooms. A minimum $100 cleaning fee will be charged for smoking in a non-smoking room.
Self parking is available in the parking garage. Valet parking is also available.
Wi-Fi Internet Access is available.
If a credit card is not given at the time of check in, a $100 cash deposit and pre-payment of hotel stay is required.Hard Rock Biloxi reserves the right to collect the first night’s room and tax, up to 3 weeks prior to arrival, for cash rooms reserved during major/special events
A 10% discount is given with proper identification.
Free Local and 800 calls
We are the only property on the Gulf Coast to have self check-in.
Gift Cards are available through our Front Desk Services. GIFT CARDS ARE NON-REFUNDABLE.
Resort fee is $10.08 per night and includes:
- 24-hour access to Body Rock (gym access only)
- Two free bottles of water in the room per day
- @Bizz access
- Pool access
- Free Wi-Fi
- Free Parking (valet or self-park)
- Free local and toll free calls
- Free In-room coffee
In order to be considered for tax exemption on lodging charges, a certificate of tax exemption must be provided from the state of Mississippi or from an approved Federal Agency prior to arrival. The certificate of tax exemption must be printed on letterhead with the arriving guest’s name included and must include the Seal of the State of Mississippi or corresponding Federal Agency. In addition to this document, pre-payment must be in the form of a check from the Mississippi State Agency or corresponding Federal agency, the arriving guest must be named, and payment must be received at least 2 weeks prior to the date of the arriving guest. The incomplete status of an application for a tax exemption will result in denial of the exemption, and full payment will be required at the time of check out, inclusive of taxes.
Only lodging charges (room & tax) are eligible for tax exemption, and no other method of payment will be accepted for tax exempt charges. Resort fee is not a tax, and is not eligible for tax exemption.
Hard Rock Biloxi reserves the right to collect deep cleaning fees for rooms that are found to be significantly more dirty than normal. This includes the use of confetti, pet elimination outside of litter boxes or puppy pads, etc. The Hard Rock housekeeping management team will make this evaluation. The guest will be responsible for all charges related to deep cleaning fees.