James is a native to the Mississippi Gulf Coast, and a pioneer of coast gaming with nearly 25 years in the gaming industry. A majority of his career has been spent in table games operations where he has served in every position from casino dealer to his most recent position as casino shift manager. James has been recognized for many achievements over the years, and in 2012 he received the highest award in the company: Manager of the Year. His knowledge of the property along with nearly a decade of relationship building at Hard Rock Biloxi provide a solid platform for his transition into Player Development. As the Player Development Manager, James is enthusiastic about the future and excited to be a part of the phenomenal team of hosts.
Katherine has been in the Gaming Industry for 14 years including positions in Atlantic City as well as in Biloxi. Katherine was born in Vietnam but was raised primarily in Atlantic City, NJ. She is fluent in Mandarin, Cantonese and Vietnamese. Katherine is married to Billy Au, and they are both avid sports enthusiasts and love traveling.
Although born in Milwaukee Wisconsin, Billy calls the Coast his home. He spent the 60s, 70s and 80s in show business. In the early 90s he went into Casino Entertainment and his entertainment background moved him to Greece. In 2000 Billy began working in Mississippi casinos and helped open the Hard Rock Hotel & Casino Biloxi. He was one of the original employees in 2005 and was deemed our Brand Evangelist during the opening in 2007. Billy moved into Player Development in 2009 and enjoys meeting new people and is determined to provide the best service to our guests.
Originally from southeast Indiana, Brandon has over 15 years of gaming experience. Brandon began his career in 2001 and was a key member of the reopening team after Hurricane Katrina in 2006. In the one year hiatus after Hurricane Katrina, Brandon helped thousands of Mississippians get back on their feet as an Individual Assistance Manager at the Mississippi Emergency Management Agency. Brandon says these experiences early in his career reaffirmed his passion for exceeding expectations and putting smiles on people’s faces. Beginning his career with Hard Rock Hotel & Casino Biloxi as a Slot Shift Manager Brandon made the transition to Player Development in 2014 where he feels he can focus all of his energy on our guests and creating an authentic experience that ROCKS!
In 1994, right after his service to our country, Chet joined the casino industry. Chet’s first 12 years in the hospitality/ gaming he excelled in F&B and aspired to be the GM of one of the Gulf Coast’s premiere restaurants. In 2008, he accepted a Casino Host position at a casino resort in Biloxi. Two years later he moved to New Orleans after accepting a position as Casino Host in New Orleans. Three years later, and after 20 years in the industry, Chet landed at the Hard Rock Biloxi. He absolutely loves working for the Hard Rock and feels blessed to be able to work with one of the best host teams in the industry. Chet is a graduate of University of Southern Mississippi with a Business Management degree.
Dustin has 18 years of gaming experience on the Mississippi Gulf Coast. Dustin is a graduate of Tulane University and has a passion for family, friends and sports. His experience in the casino industry on the Gulf Coast has led him to working at the Hard Rock Hotel & Casino Biloxi.
Meghan is a South Mississippi native with 10 years in the Gaming & Hospitality industry. She attended Tulane University and graduated with her degree in Marketing Management. Meghan began her Hard Rock career in 2007 and was one of the key members of the grand opening Casino Host team. Meghan strives to provide top notch guest service that Rocks!
Najat has over 17 years of gaming experience with four casinos throughout Mississippi and Louisiana. Her experiences range from retail, marketing, to player development. Although she calls Biloxi home, she was born in Morocco and commonly refers to herself as being French Moroccan with a lot of Southern twang. Najat’s passion, dedication, and attention to details enables her to provide personalized experiences to her guests. Her love for music has landed her dream job at Hard Rock with the BEST casino in Biloxi. Her love for animals has landed her many adopted pets and an animal sanctuary.
A lifelong resident of the Mississippi Gulf Coast and graduate of Jefferson Davis. Katelynn has a passion for family, reading, and music. With a career that began at the Hard Rock Hotel & Casino Biloxi in 2009 Katelynn has been a part of various teams and gained a plethora of customer service experience through the years. Katelynn is excited to be a part of the team as she builds new relationships and works to exceed her guest’s expectations.