Have a question? Call 877-877-6256
Have a question? Call 877-877-6256
Hard Rock Hotel & Casino Biloxi
228-374-7625

777 Beach Blvd, Biloxi, MS 39530

Statement Issued by Todd Raziano, Vice President/General Manager of
Hard Rock Hotel & Casino Biloxi on Closure Due to the Coronavirus Outbreak

“The Hard Rock Hotel & Casino Biloxi is cooperating fully with the Mississippi Gaming Commission’s directive to temporarily close the Hard Rock Hotel & Casino. In compliance with that directive, the casino will be closed to the public effective 7:00 pm, Monday. March 16th. The hotel and all restaurants will close tomorrow morning, March 17th after guest check out at 11:00 am.  We will continue to work closely with the State and the Gaming Commission during this period of closure.

We sincerely regret any inconvenience to our customers.  However, the State’s efforts to slow the spread of the COVID-19 virus are of paramount importance.  We believe this preventative approach is a necessary step to help ensure the health and safety of our employees, customers, and all residents of Mississippi.

During our closure, we will work diligently to implement additional protective measures for our customers upon re-opening. We will keep you apprised of any updates relative to the temporary closure of the Hard Rock Hotel & Casino."


 

Update as of March 25, 2020

Our staff has been working hard in the last week to provide food and support for so many great organizations in the area! We were able to partner with the Extra Table team to connect with different food pantries on the MS Gulf Coast in need of healthy food. We have given over $10,000 in produce, dairy and egg products to Lend a Hand, Salvation Army, Hancock County Pantry and Loaves and Fishes. We will continue to give as much as we can this week in order help our community during this time. Stay safe.


 

Update as of April 1, 2020

 

From the desk of Phil Juliano, Executive Vice President & Chief Marketing Officer of Twin River Worldwide Holdings, Inc.

 

In recent weeks, the gaming industry, as well as all of America, has been working through unprecedented challenges with the recent outbreak of COVID-19. Although we are adapting daily and finding new solutions as we go, we are focused on re-opening all of our properties, including Hard Rock Hotel & Casino Biloxi, as soon as it is deemed safe to do so, as we miss seeing our guests each day and want to have our employees back here as soon as we can. As our valued customer, I want to assure you we are thinking of you and hope you are all healthy and safe during this difficult time.

 

We are working closely with the State of Mississippi and their continued efforts to contain the spread of the COVID-19.  We believe our temporary closure is necessary and during this time, will continue to work diligently to implement additional protective measures for our customers upon re-opening. This includes significant sanitizing and cleaning and working with the Department of Health to implement additional protections for customers, before the facilities reopen.

 

Given the current circumstances, we are committed to continue helping our community. We have provided food and support for so many great organizations in the area! We partnered with the Extra Table team to connect with several food pantries on the MS Gulf Coast.  We have donated over $10,000 in produce, dairy and eggs to Lend a Hand, Salvation Army Hancock County Pantry and Loaves and Fishes.  

 

General Manager Todd Raziano and the management team at Hard Rock Biloxi, continue to work tremendously hard during this closure to ensure the facility you return to is better than ever before. I would like to share some news about your Players Club membership, as well as event changes and more:

  • TIER STATUS: Your Tier status has been frozen since March 15th, 2020 until we can safely re-open.  We will extend your earning period for this year’s tier status to include the number of days we are closed plus an additional 30 days.

 

  • OFFERS: If you received offers for our hotel, food and beverage, Xtra Credit, Lucky Bet or entertainment offers valid during the time we are temporarily closed, we plan to reissue the same or similar offers to qualified players when the casino reopens.

 

  • POINT PLAY: Point balance expirations have been frozen since March 15th, 2020 until we can safely re-open. We will extend the redemption period to include the number of days we are closed plus an additional 30 days to ensure you have plenty of time to redeem your points once we are open again.

 

  • We are working to reschedule all shows/events that were planned in March, April and May that have been affected by our closing. You can visit www.hrhcbiloxi.com for the latest updates.

 

  • While you are unable to play here on property, remember that you can still play many of your favorite games for free on our social gaming site, https://www.hardrocksocialcasino.com.

 

  • We are working closely with our sister properties in Rhode Island (Twin River Casino Hotel & Tiverton Casino Hotel), Delaware (Dover Downs Hotel & Casino) and Colorado (Black Hawk Golden Mardi Gras Casinos & Arapahoe Park) to ensure many of these same enhancements and rewards remain intact there as well, for those of you that play at other TRWH locations.

 

  • We are continuing to move forward with casino acquisitions in Kansas City, Missouri as well as Vicksburg, Mississippi and we look forward to sharing that news with you this spring.

 

Please follow our website www.hrhcbiloxi.com/closure as well as our Facebook page for the latest updates. We will post updates as to our re-opening as information becomes available.

 

As soon as it’s deemed appropriate, we will be working hard to regain your business and hopefully attract some of your friends as well. Know that your previously earned Tier Points and Point Play are safe. And your future rewards will offer as much value as we possibly can as soon, as we are able to do so. We thank you for your patience and please help all Americans stay safe by following both federal and state guidelines.

 

Sincerely,

Phil Juliano

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Hard Rock Hotel & Casino Biloxi 777 Beach Blvd Biloxi, Mississippi 39530 United States Front Desk 228-374-7625 Reservations 877-877-6256