Our dedicated International Marketing Team is here to ensure excellent service to our most valued customers. They are happy to help create the very best experience Hard Rock Hotel & Casino Biloxi has to offer.
Russell has been in the Hospitality and Gaming Industry for over 28 years currently serving as Director of Table Games and Sportsbook. He works closely with the International Marketing Team to develop the very best gaming experience the Gulf Coast has to offer. Russell has held multiple positions during his career starting as a front-line table games dealer. Russell has proven results in the industry. He moved from Southern Illinois to the Gulf Coast 40 years ago and is proud to call this his home. When he is not working Russell is an avid cook and enjoys spending time with his wife, three children and three grandchildren.
Katherine has been in the Gaming Industry for 18 years where she has held numerous positions in Table Games and International Marketing. Katherine was born in Vietnam but raised primarily in Atlantic City, NJ where she began her gaming career. She spent several years in New Orleans, LA where she embraced the southern culture and built many strong relationships. Katherine is a special person; she always works to grow personally and professionally. She is committed to achieving outstanding results. She is a skilled communicator, fluent in Mandarin, Cantonese, and Vietnamese. She is an avid sports fan and loves to travel.
Nancy maintains quality service by enforcing excellent guest service standards and communication. Nancy currently holds the position of Manager of International Marketing. She is fluent in Cantonese, Vietnamese, and English. As a multilingual employee, she is easily able to win new clients with her clear, positive tone and interaction. Nancy firmly believes that she is in business to serve her guests. With more than 10 years of experience in the field, she can handle difficult situations and create satisfied loyal customers.